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조직공정성과 서비스품질의 관계에 있어 상급자 신뢰의 매개효과 KCI 등재

Mediating Effect of Superior Trust on the Relationship between Organizational Justice and Service Quality

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한국산업경영시스템학회지 (Journal of Society of Korea Industrial and Systems Engineering)
한국산업경영시스템학회 (Society of Korea Industrial and Systems Engineering)
초록

  This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, int

저자
  • 안관영 | Kwan-Young Ahn
  • 김계석 | Gye-Seok Kim