금융업에서의 서비스품질에 관한 연구

정영배; 김연수

논문 상세보기

금융업에서의 서비스품질에 관한 연구 KCI 등재

A Study on Service Quality in Financial Industry

정영배, 김연수

언어KOR
URLhttps://db.koreascholar.com/Article/Detail/22639

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한국산업경영시스템학회지 (Journal of Society of Korea Industrial and Systems Engineering)

Vol. 32 No. 4 (2009.12)
pp.235-240

한국산업경영시스템학회 (Society of Korea Industrial and Systems Engineering)

초록

This study examines the competitive strategy of service quality in financial industry Service quality has been suggested as the approach for service organizations to be service and customer oriented Recently, the issue of internal service quality has been

키워드

Service Quality Internal Service Quality Service Quality Index Financial Industry

저자

정영배 | Young-Bae Chung
김연수 | Yon-Soo Kim

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