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스키리조트 서비스품질 개선 우선순위 도출 KCI 등재

Analysis on the Improvement of Ski Resort Service Quality with the Performance Model

여환립, 김판수
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  • URLhttps://db.koreascholar.com/Article/Detail/22672
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한국산업경영시스템학회지 (Journal of Society of Korea Industrial and Systems Engineering)
Vol. 33 No. 1 (2010.03)
pp.59-70
한국산업경영시스템학회 (Society of Korea Industrial and Systems Engineering)
초록

This paper reorganized five service qualities dimensions of ski-resorts, then derived the improvement priority order of the service quality through a satisfaction measure considering the importance. There’re more competitive situations to guarantee custom

키워드
Service QualityImportantSatisfactionPerformance Model
저자
  • 여환립 | Yeo Hwanleep
  • 김판수 | Kim PanSoo
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