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정보시스템 기반 서비스의 품질을 결정하는 요인에 관한 연구-두 모형의 비교 KCI 등재
A Study on Factors Determining the Quality of Service with Information Systems-Comparison of Two Research Models
한국산업경영시스템학회지
(Journal of Society of Korea Industrial and Systems Engineering)
Vol. 34 No. 4 (2011.12)
pp.145-151
pp.145-151
한국산업경영시스템학회
(Society of Korea Industrial and Systems Engineering)
초록
In the information system service sectors, it is crucial to measure the quality of service. Especially factors determining the quality of service should be identified. For that purpose, in this study, the factors of two research models-SERVQUAL and TAM-ar
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