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Fuzzy Service FMEA 및 HOQ 행렬 대수를 이용한 서비스 시스템 설계 KCI 등재
Service System Design Using Fuzzy Service FMEA and HOQ Matrix Algebra
한국산업경영시스템학회지
(Journal of Society of Korea Industrial and Systems Engineering)
Vol. 35 No. 3 (2012.09)
pp.155-162
pp.155-162
한국산업경영시스템학회
(Society of Korea Industrial and Systems Engineering)
초록
This study proposes an integrated approach that uses both a fuzzy service FMEA (failure mode and effect analysis) and HOQ(house of quality) matrix algebra in designing and improving a service system. The fuzzy service FMEA methodology applies the customer
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