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Retail Channel Inventory Management via In‐Stock Ratio Measure

  • 언어ENG
  • URLhttps://db.koreascholar.com/Article/Detail/240965
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한국산업경영시스템학회지 (Journal of Society of Korea Industrial and Systems Engineering)
한국산업경영시스템학회 (Society of Korea Industrial and Systems Engineering)
초록

This paper makes a detailed comparison between two metrics designed for measuring customer’s satisfaction in the retail industry. The first metric, which is called the customer service level, has not been widely used due to the intrinsic requirement on the parameter assumption(s) of the demand distribution. Unlike the customer service level metric the in stock ratio metric does not require any requirements on the demand distribution. And the in stock ratio metric is also very easy to understand the meaning. To develop the detailed planning activities for business with the in stock ratio metric on hand one should collect some information as following : 1) POS (Point of sales) data, 2) Inventory Data 3) Inventory Trend.

저자
  • Hyoungtae Kim(Department of Global Service Management, Woosong University) | 김형태