The tourism industry in Hong Kong is a substantial pillar of Hong Kong’s economic development because it has been a beneficiary of tourism revenues and employment opportunities. According to the Hong Kong Tourism Board, Hong Kong accommodated 60.8 million ever-high visitors flow in 2014 (Hong Kong Tourism Commission, 2014). As three major inbound markets Mainland China, Japan, and the United States have been among the top five inbound visitors since 2003. A report of the Hong Kong Tourist Satisfaction Index (Tourist Satisfaction Index, 2014) indicated that Japanese and Korean tourists’ overall satisfaction with Hong Kong decreased from 70.11% in 2012 to 66.98% in 2014. Americans recorded the highest satisfaction level concerning experience in Hong Kong as a tourist destination, awarding it 81.8%. Moreover, the tourism industry in Hong Kong has recently relied heavily on mainland Chinese tourists as the major target group; this group comprises nearly 70% of all overnight visitors (Hong Kong Tourism Board, 2015). These three oversea markets have played an essential role towards Hong Kong tourism industry in past decade.

• Man Wah (Vanessa) Yeung(The Hong Kong Polytechnic University, Hong Kong)
• Dr Sam Kim(The Hong Kong Polytechnic University, Hong Kong)