논문 상세보기

Impact of Educational Service Information Distribution on Students’ Satisfaction and Achievement Rate KCI 등재

  • 언어ENG
  • URLhttps://db.koreascholar.com/Article/Detail/320408
서비스가 종료되어 열람이 제한될 수 있습니다.
산경연구논집 (JIDB) (산경연구논집)
한국유통과학회 (Korea Distribution Science Association)
초록

Purpose - The purpose of this study is to discuss problems and propose the direction of the current international university placement program in the country by deriving the concept of and developing questionnaires for 'service satisfaction'.
Research design, data, and methodology –The SERVQUAL scale was used to measure the quality of services. In this study reliability, empathy, and assurance are used to measure the quality of the international university placement system, considering the characteristics of the education environment. The survey data is based on responses from 280 students who either have completed the international university placement system and currently studying abroad, or are studying the domestic part of the program. Cronbach's Alpha value was calculated. To verify the hypothesis, the multiple regression analysis was conducted.
Results - According to the study, the satisfaction rate of the domestic learning process is heavily relied on reliability and empathy; particularly empathy on the curriculum of the international placement program. The study also found that to make students to feel a high sense of achievement, the satisfaction rate is a priority which should be improved.
Conclusions - The results from the analysis of the hypothesis shows that the satisfaction rate of students who are taking the domestic part of the international university placement program should be increased.

목차
1. Introduction
  1.1. Background
  1.2. Purpose
 2. Theoretical Background
  2.1. The concept of the international universityplacement program
  2.2. The concept of quality of service
  2.3. Measuring the quality of service
  2.4. Applying the concept of quality service foreducation service
  2.5. The concept and measurement of thesatisfaction on learning
  2.6. The concept and measurement of academicachievement
 3. Study Design
  3.1. Research Model
  3.2. Hypotheses
 4. Study Methods
  4.1. Operational definition and measurement ofvariables
  4.2. Survey and configuration of the questionnaire
 5. Evidence Analysis
  5.1. Reliability and Validity Analysis
  5.2 Verification of Hypothesis
 6. Conclusion
  6.1. Summary of the study
  6.2. Implications of the study
  6.3. Limitations of the study
 References
저자
  • Gwi-Ok Min(PhD student of Business Administration, Gacheon University, Korea)
  • Jeung-Hwee Loh(Policy Analyst. Economic and Social Development Committee, PhD of Science, Korea University.)