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Critical Factors Affecting Consumer Acceptance of Online Health Communication: An Application of Service Quality Models KCI 등재 SCOPUS

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  • URLhttps://db.koreascholar.com/Article/Detail/337278
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한국유통과학회 (Korea Distribution Science Association)
초록

The paper examines critical factors affecting consumer behavioral intentions in accepting online health communication through social networking sites. Unlike recent research under this topic, the paper assimilates some components of service quality dimensions and consumer behavior theories. The paper employs factor analysis and structural equation modelling analysis with latent variables to identify critical factors from the survey data collected from Korean consumers. The results of the study identifies three major constructs: consumer needs for health information, the perceived value of tangible attributes of health information providers, and the perceived value of intangible attributes of health information providers. The results show that consumer needs for health information and the tangible and intangible attributes of health information providers should be considered as important antecedents of accepting online health communication through social networking sites. The findings suggest that the success of online health communication via social networking sites largely depends on the tangible and intangible attributes of health information providers.

목차
1. Introduction
 2. Literature Review
  2.1. Health Communication over the Internet andSocial Networking Sites
  2.2. Service Quality Dimensions of Online HealthCommunication
  2.3. A Conceptual Model and Hypothesis
 3. Research Methodology
  3.1. Survey and Sample Characteristics
  3.2. Factor Analysis and Internal ConsistencyReliability Test
 4. Results
  4.1. Structural Equation Model, Estimates, andPath Diagram
 5. Discussion and Managerial Implications
 6. Conclusion
 References
저자
  • Jung Wan Lee(Administrative Sciences Department, Metropolitan College, Boston University) Corresponding Author.