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Effects of Website Characteristics and Delivery Service Quality on Repurchase Intention KCI 등재

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  • URLhttps://db.koreascholar.com/Article/Detail/348149
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산경연구논집 (JIDB) (산경연구논집)
한국유통과학회 (Korea Distribution Science Association)
초록

Purpose - Through the analysis of the characteristics of overseas direct purchase websites and the relevant empirical analysis of the quality of service delivery, the activated theory/strategy and significance of the overseas direct purchase are sorted out.
Research design, data, and methodology - In the process, to make more effective analysis, several analysis tools and analysis programmes are used, IBM SPSS Statistics 23.0 and IBM SPSS AMOS 23.0.
Results - Among the characteristics of the overseas direct purchase website, the security, convenience and information provided by the overseas direct purchase have already had a positive impact on the satisfaction. The quality of the delivery service is composed of four factors: rapidity, reliability, intimacy and correctness. The research results indicate that the satisfaction level has a positive impact on the re-purchase intention.
Conclusions - The significance of this study has the characteristics of overseas direct purchase sites which have confirmed that security convenience and intelligence availability have a positive impact on satisfaction and re-purchase intent. It is important to have a safe and reliable access to shopping sites on overseas direct purchase sites. In the characteristics of overseas direct purchase sites, the interaction have no positive effect on satisfaction and re-purchase intention.

목차
Abstract
 1. Introduction
 2. Theoretical Background
 3. Research Model and Hypotheses
  3.1. Research Model
  3.2. Research Hypotheses
 4. Empirical Analysis
  4.1. Data Collection and Measurement
  4.2. Reliability Analysis
  4.3. Discriminant Analysis
  4.4. Hypotheses Test
 5. Conclusions and Limitations
  5.1. Conclusions
  5.2. Limitations and Future Research
 References
저자
  • Wenqian Dai(Master of E-Commerce, Dept. of Electronic Commerce, Kongju National University)
  • Jong-Ho Lee(Professor, Dept. of Electronic Commerce, Kongju National University) Corresponding Author