This paper is case study for ISO 9001/2000 quality management system certification of social welfare. We constructed quality management system for efficient operation for service quality improvement of welfare hall which is society welfare facilities. This paper evaluated operation actual conditions of "G" welfare hall which introduce and operates quality management system according to index of evaluate for society welfare hall and present improvement plan about effect and problem.

Abstract
 1. 서론
 2. 사회복지분야의 ISO 9001/2000 품질경영시스템 구축
  2.1 사례연구 대상 사회복지회관
  2.2 ISO 9000/2000 품질경영시스템 요구사항
 3. ISO 9001/2000 인증 취득 효과
 4. 결 론
 참 고 문 헌

• 김복만(울산대학교 산업경영공학부)
• 안형식(울산대학교 산업경영공학부)