Today, the size of a parcel delivery service market, which is a part of logistics, at home and abroad has extended rapidly and its growth rate is expected to increase hereafter. At this point, when service is applied strategically in a parcel delivery service, we need to understand the feature of logistics service quality by view of customer differentiation. In this study, we try to constitute a model of the feature of logistics service, which is combined five features of service quality(Responsiveness, Empathy, Reliability, Accuracy and Tangibility) based on measuring model of SERVQUAL with logistics service, and to know the feature of logistics service from parcel delivery service by jobs with statistical tool.

Abstract
 1. 서 론
 2. 택배 물류서비스 품질 측정 모형
  2.1 연구배경
  2.2 측정모형
 3. 실증연구
 4. 결 론
 5. 참고문헌

• 최성운(경원대학교 산업공학과)
• 백봉기(경원대학교 산업공학과)