To be successful in increasingly competitive Internet marketplace, it is essential to capture customer loyalty. In this paper, we provide an intelligent agent approach to incorporate human sensibility into an one-to-one recommendation service in cyber shopping mall. Our system exploits human sensibility ergonomics and on-line preference matching technologies to tailor to the customer the suggestion of goods and the description of store catalog. By presenting goods that are consistent with user interests as well as user sensibility, the accuracy and satisfaction of the recommendation service may be improved.

Abstract
 1. 서론
 2. 감성기반 추천 에이전트 시스템
  2.1 제안된 시스템의 개발배경 및 정의
  2.2 시스템의 특징
  2.3 시스템의 개요 및 추천 서비스
  2.4 시스템의 구성 모듈
 3. 결론
  3.1 연구의 활용
  3.2 추후 연구 과제
 참고문헌

• 임치환(서원대학교 경영학부)
• 정규웅(한국과학기술원 산업공학과)
• 고봉기(한국과학기술원 산업공학과)
• 윤정훈(위세아이텍)