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Managing Business Quality Using a Performance Management System KCI 등재

  • 언어ENG
  • URLhttps://db.koreascholar.com/Article/Detail/350970
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산경연구논집 (JIDB) (산경연구논집)
한국유통과학회 (Korea Distribution Science Association)
초록

Purpose - The study’s aim is to assess performance quality delivered through a performance management system. The case study first measures the effectiveness of the present performance management system of Bhushan Steel Ltd. (BSL), and then secondarily analyzes the employee training impact.
Research design, data, and methodology - A case study research approach using a survey was followed. The final sample size was 50, with a simple random sampling technique used. Primary data came from the company itself and the secondary from books, the Internet, journals, etc.
Results - BSL employee appraisals are used for many developmental aspects such as competence in the present job, improvements, performance development, and training needs. The results indicate that individual performance can improve if employees perceive the system as more transparent (i.e., not so confidential).
Conclusions - Overall, the BSL employees think that the company appraisal system is useful; however, to make it better the company has to improve many aspects including appraisals based on supervisor observations. The company could use a self-appraisal and a 360-appraisal approach to improve such assessments.

목차
1. Introduction
  1.1.Significance of the Study
  1.2. Performance Management System in BhushanSteel Ltd.
  1.3. The Process of Managing Performance
  1.4. PMS Model Followed by BSL
  1.5. Review of the BSL’s Annual Performance AppraisalForm for Staff
  1.6. Appraisal Technique Used in Bhushan SteelLimited
  1.7. Using Performance Management System Data forHR Decisions and Performance Improvements
  1.8. Training in BSL
  1.9. Training Needs Analysis
  1.10. Training Interventions
 2. Literature Review
 3. Research Methodology
 4. Data Analysis and Interpretations
 5. Results
 6. Conclusions
 7. Recommendations
 References
저자
  • Neeraj Kumari(Faculty of Engineering & Technology, ManavRachna International University, Faridabad, India)