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The Intention of Repurchase on e-Service Quality by Online Travel Agency Site KCI 등재

온라인 여행사 사이트 e-서비스품질이 지각된 가치, 만족도, 재구매의도에 미치는 영향

  • 언어KOR
  • URLhttps://db.koreascholar.com/Article/Detail/352424
서비스가 종료되어 열람이 제한될 수 있습니다.
산경연구논집 (JIDB) (산경연구논집)
한국유통과학회 (Korea Distribution Science Association)
초록

Purpose – The purpose of this research is reflected on the rapid development of online tourism industries. The study was to establish the strategy for Korean tourism enterprises to develop tourist commodities suitable for Chinese tourists and attract them to visit Korea by the empirical analysis of the relation between repurchase intention of tourists and its premise variables (e-service quality, perceived value and satisfaction).
Research design, data, and methodology – This research carried out a questionnaire survey on Chinese tourists who visited Korea with experience of using the online travel agency web sites. A total 398 answers were recovered, 41 of them were excluded due to the dishonest answers and 357 of them were finally analyzed. The data was analyzed with IBM SPSS AMOS 22.0.
Results – The research results show that in the online travel agency web site e-service quality, convenience, interactivity, information validity, credibility had a positive impacts on perceived value and satisfaction. The perceived value of online travel agency website users has positive impart on satisfaction and repurchase intention. Satisfaction of online travel agency web site users have positive impacts on repurchase intention. But safety has no impact on perceived value while positive impacts on satisfaction was affected.
Conclusions – First, in the online travel agency web site e-service quality, safety has no impact on perceived value while it was shown to have positive impacts on satisfaction because the users of online travel agency web sites believe that the protection of personal information, the defense of cracker and the safeguard of payment security are the basic premises of website operation. Although safety does not have impacts on perceived value, users benefits will suffer damage when hacker intrusion and other accidents occur so that online travel agency web sites should not ignore the security concerns. Second, credibility is a major concern for online travel agency web site users. At this time, it is necessary for the web site to establish a system to display both the commodity information and the using experience published on the user's SNS, thus improving the credibility of the website information.

목차
Abstract
 1. 서론
 2. 이론적 배경
  2.1. 온라인 여행사 사이트에 관한 이론적 고찰
  2.2. 서비스품질에 관한 이론적 고찰
  2.3. 온라인 여행사 e-서비스품질의 구성요인
 3. 연구모형 및 가설설정
  3.1. 연구모형
  3.2. 연구가설의 설정
 4. 실증분석
  4.1. 측정모형의 분석
 5. 결론
  5.1. 연구결과의 요약
  5.2. 연구의 시사점
  5.3. 연구의 한계점 및 향후 연구방향
 References
저자
  • Jong-Ho Lee(Dept. of Kongju National University, majoring in Electronic Commerce) | 이종호 Corresponding Author
  • Ling-Xiao Niu(Candidate of Electronic Commerce, Dept. of Kongju National University) | 우릉소