Purpose - This study is to propose discriminative management strategies to long-term care facilities based on the empirical analysis after reviewing the effects of social support, perceived by long-term care facility employees, to service orientation.
Research design, data, and Methodology - The research model designed social support, job stress, organizational commitment, and service orientation. The survey collected data from 453 customers in a long-term care facility in jeju. The SPSS 18.0 package was used for analysis.
Results - First, social support for long-term care facility employees has a negative(-) effect to job stress. Test results, social support factors except appraisal support had a negative impact on job stress. Second, social support has a positive(+) effect to organizational commitment. Test results, informational support, tangible support and appraisal support had significant effects on organizational commitment. However, emotional support had a positive impact on affective commitment and normative commitment. Third, social support has a positive(+) effect to service orientation. Test results had a positive impact. Fourth, job stress has a negative(-) effect to organizational commitment. In the test results, employee's continuance commitment and normative commitment had significant negative effects in job stress. However, affective commitment had no significant impact. Fifth, job stress has a negative(-) effect to service orientation. Test results showed a negative impact.
Conclusions - The study implies the following. First, that there should be a change in the social perception of long-term care facilities. 'Long-Term Care Insurance for The Elderly' was enacted to emphasize this responsibility for the elderly problems as a new system. Enactment of this Act was expected to improve the quality of life of the people by stabilizing the elderly life and reducing the burden of families. Therefore, long-term care facility system should be as efficient as possible for making plans for systematic and organizational support. Second, the efforts of facility managers to minimize job stress of employees is necessary. Accordingly, performing spontaneous work is required for a comfortable working environment and management. Third, the systematic education and training to employees for service oriented behavior of the facility will be required in the long term.

Abstract
 1. 서론
 2. 선행연구 고찰 및 가설설정
  2.1. 노인장기요양시설의 개념
  2.2. 사회적 지지
  2.3. 직무 스트레스
  2.4. 조직몰입
  2.5. 서비스지향성
 3. 연구방법론
  3.1. 연구모형
  3.2. 연구방법
 4. 연구결과
  4.1. 응답자 특성
  4.2. 타당성 및 신뢰성 분석
  4.3. 상관관계 분석
  4.4. 가설검증
 5. 연구결과 토론 및 시사점
  5.1. 연구결과의 요약
  5.2. 연구의 시사점
  5.3. 연구의 한계 및 제언
 References

• Seong-Duck Lee(Jegwang Long term Care Facility) | 이성덕
• Yong-Cheol Hwang(Department of Business Administration, Jeju National University) | 황용철 Corresponding Author