This study investigated the management environment of medium and small business by examining the role of medium and small business in national economics, the change in management condition, and the problems in quality and technique. Also we analyzed problems in the past quality control activity of our medium and small business, and examined the driving direction and introduction method of QM. And to understand the effect of manager's concern in quality management to observe the quality system before and after introduction of QM. A target for this investigation is the medium and small business which has introduced QM through ISO 9000.

ABSTRACT
 I. 서론
 II. 품질경영 추진 방향
 III. 품질경영 도입 방법
  1. 품질 경영 체제 도입 절차
  2. 초기단계
  3. 준비단계
  4. 작업단계
  5. 시행단계
 IV. 도입효과에 대한  실증적 연구
 V. 결론
 참고문헌

• Roh-Gook Park | 박노국
• Duck-Soo Lee | 이덕구