In this paper, the QFD(quality function deployment) technique is used to acquire the quality requirements of package software which is sold in a commercial software shop. To select the principal quality characteristics of package software, an user survey was conducted for a quality model developed based on the international standards and the previous research. The software user is divided into three groups：the general user, the expert, and the developer. The method of QFD is applied to choose the software quality attributes which have strong correlation with the selected quality characteristics.

Abstract
 1. 서론
 2. 소프E왜어 품질모형과 품질특성
 3. 품질 특성의 중요도 설문 조사
 4. QFD를 이용한 품질속성의 선정
 5. 결론
 참고문헌

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