This paper presents an analytic method of quality function deployment(QFD) that is to maximize customer satisfaction subject to technical and economic sides in process design. We have used Wasserman's normalization method and the analytical hierarchy process(AHP) to determine the intensity of the relationship between customer requirements and process design attributes. This paper also shows cost-quality model the tradeoff between quality and cost as a linear programming(LP) with new constraints that have designated special process required allocating firstly The cost-quality function deployment of piston ring is presented to illustrate the feasibility of such techniques.

Abstract
 1. 서론
 2. AHP를 이용한 상호관계 계량화
 3. 사례연구를 통한 정규화과정
 4. 품질-비용 득실관계의 평가
 5. 결론
 참고문헌

• 우태희 | Woo, Tae hee
• 박재현 | Park, Jae hyun