This study investigated the management environment of medium and small business by examining the role of medium and small business in national economics, the change in management condition, and the problems in Qualify and technique. Also we analyzed problems in the past quality control activity of our medium and small business, and examined the driving direction and introduction method of QM. And to understand the effect of manager's concern in quality management to observe the quality system before and after introduction of QM. A target for this investigation is the medium and small business which has introduced QM through ISO 9000.

Abstract
 제1장 서론
 제2장 품질관리ㆍ품질경영 활동
 제3장 품질경영 시스템에 관한 실증적 연구
  3.1 조사 및 분석방법
 제4장 결론
 5. 참고문헌

• 이성호
• 박노국