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MBNQA 2007기준
2007 Criteria for Malcom Baldridge National Quality Award
초록
This study introduces 2007 criteria of Malcom Baldridge National Quality Award (MBNQA) for performance excellence. Baldridge criteria is composed of the seven categories such as leadership, strategic planning, customer and market focus, measurement, analysis, and knowledge management, workforce focus, process management, and results. Moreover this paper proposes various integrated systems with MBNQA.
목차
Abstract
1. Introduction
2. The Most Significant Changes [1]
3. 2007 Criteria for Performance Excellence [1]
4. Scoring System [1]
4.1 Process
4.2 Results
5. Integrated Systems[2]
6. Summary
7. References
1. Introduction
2. The Most Significant Changes [1]
3. 2007 Criteria for Performance Excellence [1]
4. Scoring System [1]
4.1 Process
4.2 Results
5. Integrated Systems[2]
6. Summary
7. References
저자
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