This study presents service quality systems such as automobile industry insurance, personal accident insurance service vehicle repair and tow services, and, the service for buying and selling of used motor vehicles. These service quality systems include contracting services, payment service, infrastructure, adjustment service, and, process.

Abstract
 1. 서론
 2. 자동차보험 서비스
  2.1 계약 서비스
  2.2 보상 서비스
  2.3 기반구조
 3. 상해보험 서비스
  3.1 계약 서비스
  3.2 손해사정 서비스
  3.3 기반구조
 4. 차량수리 및 견인 서비스
  4.1 프로세스
  4.2 기반구조
 5. 중고자동차 매매 서비스
  5.1 프로세스
  5.2 기반구조
 6. 결론
 7. 참고문헌

• 최성운 | Sungwoon Choi