This paper deals with service quality systems such as nonstore selling service, telemarketing services, call center services, market and opinion research service, franchise service, and, institutional feeding service. These service quality systems include process, infrastructure, and, requirements for the training and development of agents and staffs.

Abstract
 1. 서론
 2. 무점포 판매 및 텔레마케팅 서비스
  2.1 무점포 판매 서비스
  2.2 텔레마케팅서비스
  2.3 콜센터 서비스
 3. 시장 및 여론조사 서비스
  3.1 프로세스
  3.2 기반구조
 4. 프랜차이즈 및 단체급식 서비스
  4.1 프랜차이즈 서비스
  4.2 단체급식서비스
 5. 결론
 6. 참고문헌

• 최성운 | Sungwoon Choi