In this paper, we propose development of new products including the proposed process of at the customer's requirements. The success of new product development depends on customer satisfaction in the marketplace. Existing product development process, including the customer's interest was weak. In this paper, we propose development of new products which include Kano's attractive quality factor method and Timko's customer satisfaction index method. Also we verified new medical treatment of incontinence-nency which is applied to the proposed process.

Abstract
 1. 서론
 2. 신제품 개발과정
 3. Kano 및 고객만족지수
  3.1 Kano 분석
  3.2 고객만족계수
 4. 신제품 개발 과정 제시
 5. 신제품 개발 실증
 6. 결론
 7. 참고문헌

• 박노국
• 이상복