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The Influence of Omni-channel Propensity and Regulatory Focus on Consideration Set Formation KCI 등재

옴니채널 성향, 조절초점과 고려상표군 형성에 관한 연구

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산경연구논집 (JIDB) (산경연구논집)
한국유통과학회 (Korea Distribution Science Association)
초록

Purpose - Consumer behaviors or decision-making process has been changing recently as the consumer environment, including mobile everyday life, has changed. In view of this changing consumer smart environment, this study aims to investigate structural relation about the influence omni-channel propensity and regulatory focus on consideration set formation.
Research design, data, and methodology - In order to proceed with this study, we review previous studies and setting hypotheses. The hypothesis was verified through a survey that was conducted for university students with experience in purchasing in less than three months. With reference to previous studies, operational definition was made for the questionnaire design. From 2018 Nov. to 2019 Feb. Survey was conducted on the panel consumers who purchase item within that period. 315 collected survey data were used to verify hypotheses except the data that had incorrect values. This data were used for SPSS/AMOS for confirm hypothesis which developed by researcher.
Results - The results of this study are as follows. First, Consumers were considering a more heterogeneous alternatives if they were more omni-channel propensity in the process of forming consideration set. Second, Consumers were more conscious of the price if they were more omni-channel propensity Third, Consumers were considering a more newness alternatives if they were more omni-channel propensity in the process of forming consideration set. Meanwhile, The results of the study on regulatory focus and consideration set relationships are as follows. Consumers were considering a more heterogeneous alternatives if they were more promotion focus tendency in the process of forming consideration set. Second, Prevention focus tendency were more conscious of the price in the process of considering alternatives. Third, Consumers were considering a more newness alternatives if they were more promotion focus tendency.
Conclusions - Depending on the changing consumer environment, the omni-channel propensity was shown to influence the formation of the consideration set. Also, Regulatory focus of consumers significantly influence to formation of consideration set. this study also contributes to the development of the theory as well as the practical approach with understanding consumer decision process on smart(mobile) environment.

목차
Abstract
 1. 서론
 2. 이론적 배경 및 연구가설
  2.1. 옴니채널(omni-channel), 옴니채널과소비자행동(consumer behavior)
  2.3. 고려상표군(Consideration set)
  2.4. 옴니채널(omni-channel)과 고려상표군(consideration)
  2.4. 조절초점(regulatory focus)과고려상표군(consideration set)
 3. 연구방법
  3.1. 조작적 정의
  3.3. 조사설계 및 자료수집
 4. 연구 결과
  4.1. 표본 특성
  4.2. 신뢰성 및 타당성 분석
  4.3. 가설검증 결과
 5. 결론 및 토의
  5.1. 연구 요약
  5.2. 토의
 5.3. 향후 연구 방향
 References
저자
  • Sang-Seol HAN(Department of Business Administration, Dankook University) | 한상설 Corresponding Author