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The Effect of Selection Factors of Marine Transportation Service on Transaction Continuity KCI 등재 SCOPUS
The selection factors of service companies have changed in accordance with intensifying competition in the marine transportation service market and environment changes of transportation services. To explore the important factors of customer choice to marine transportation service, this study empirically examines the influence of these selection factors; service provision area, price competitiveness, corporate image, service expertise, and sales support, on transaction continuity through customers’ perceived service value and satisfaction. Based on an online survey with those in the Korean marine transportation industry, this study conducted statistical analyses using structural equation modeling. Based on relevant previous studies, the current study constructed a total of 55 survey questions. Finally, 213 questionnaires were collected. Among the five selection factors, corporate image did not affect perceived service value, and price competitiveness was still the most important factor. However, service expertise and sales support were found to be more important factors than regional factors. In order to maintain transaction continuity, shipping companies should also strive to improve their service quality to their customers. In particular, service quality strategies focused on time and regional factors should develop to strategies with the key factors for the changed business environment.
1. Introduction
2. Theoretical Background and Hypothesis
2.1. Understanding Marine Transportation Service
2.2. Selection Factors and Perceived ServiceValue
2.3. Perceived Service Value, Service Satisfaction, and Transaction Continuity
3. Methodology
3.1. Research Model
3.2. Measurement Variable and Data Collection
4. Results
4.1. Demographics of the Respondents
4.2. Analysis Results of Reliability and Validity
4.3. Analysis Results of Structural Model
5. Conclusion
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