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Development of BSC Model of Center for Teaching and Learning KCI 등재
교수학습지원센터의 BSC 모형 개발
- 언어KOR
- URLhttps://db.koreascholar.com/Article/Detail/386429
pp.135-144
In this study, BSC model of center for teaching and learning was developed using balanced scorecard suitable for non-profit organization. Firstly, relevant literature surveys and evaluation indicators of various CTL and institution with similar characteristics were examined. Next, a draft BSC model was designed through interviews of specialists. Lastly, the BSC model was proposed by verifying the content validity of the evaluation model by conducting two Delphi surveys. The BSC model of CTL has 4 perspectives: resource, customer, internal process, learning and growth, 9 critical success factors: 2 factors in resource, customer and learning and growth perspectives, 3 factors in internal process perspective, and 23 key performance Indicators: 4 indicators in resource and learning and growth, 7 indicators in customer perspective, 8 indicators in internal process perspective. The implications of this study through the results were as follows: firstly, the proposed BSC model showed an evaluation model suitable for a non-profit organization. Second, the BSC model was linked to the organization’s mission and vision. Third, it could contribute to the long-term development of CTL. Lastly, if it could be applied to management, and evaluated, it is expected to play a role of providing basic data for the budget support and spread of the university.
2. 이론적 배경
2.1 BSC
2.2 대학 내 기관의 성과평가 선행연구
3. 연구 설계
3.1 문헌조사
3.2 전문가 면접조사
3.3 델파이 조사
3.4 델파이 조사 자료 분석
4. 연구 결과
4.1 미션과 비전 설정
4.2 BSC 4가지 관점의 의미 설정
4.3 핵심성과요인의 도출
4.4 핵심성과지표의 도출
4.5 1차 델파이 조사 분석 결과
4.6 2차 델파이 조사 분석 결과
5. 결 론
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