This study aims to explore the role of Khan's engagement dimension previous study in mediating the relationship between work-life balance and in-role and extra-role performance of salesforce. To measure the data, a quantitative approach conducted through a survey of the sales force in the financial services industry sector in Makassar City, Indonesia. We determine the sample by using purposive sampling technique, and a total of 188 salesforce respondents. SEM-PLS with the second-order model was applied to test the measurement model and the mediator role of the engagement. The results show that the engagement dimension fully mediates the effect of work-life balance on both in-role and extra-role performance direct or indirect effect. the findings in this study also address the great concern of both individuals and organizations that the antecedents of the work-life balance variable are fundamental reasons for improving performance. The results of this study indicate that the worklife balance program positively influences engagement. Overall, we can conclude that commitment not only serves as a means for employees to fulfill formal job requirements. This can also encourage them to take action that goes beyond the precise requirements of their work by presenting them physically, emotionally, and cognitively in the work environment.

Abstract
1. Introduction
2. Literature Review
    2.1. Work-Life Balance
    2.2. Engagement-Kahn’s Perspective
    2.3. In-Role and Extra-Role Performance
    2.4. Hypothesis Development
3. Research Methods and Materials
    3.1. Samples
    3.2. Measurement
4. Results and Discussion
    4.1. Data
    4.2. First-Order Model Assesment
    4.3. Second-Order Model Assesment
    4.4. Hypothesis Results
5. Discussion
6. Conclusion
References

• Muhammad AKOB(Postgraduate Management Program, STIEM Bongaya)
• Rezki ARIANTY(Department of Management, STIEM Bongaya, Indonesia.)
• Aditya Halim Perdana Kusuma PUTRA(Department of Management, Faculty of Economics and Business, Universitas Muslim Indonesia) Corresponding Author