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How Destination Image Factors Affect Domestic Tourists Revisit Intention to Ba Ria-Vung Tau Province, Vietnam KCI 등재 SCOPUS

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한국유통과학회 (Korea Distribution Science Association)
초록

This research examines the affect of destination image factors on revisit intention of domestic tourists at Ba Ria Vung-Tau (BRVT), by questioning directly 510 domestic tourists. The convenient sampling method is used in dividing the crowds into four groups; the four main surveyed areas in BRVT are: Vung Tau, Long Hai-Phuoc Hai, Xuyen Moc and Con Dao. A combination of qualitative and quantitative methodologies were utilized. A focus group of 10 domestic tourists was set up to review and explore the various factors as well as the conceptual model. An in-depth interview with 12 participants was developed to fine-tune measurement items. The questionnaire applied a 5-point Likert scale. Checking the reliability by Cronbach’s Alpha, exploratory factor analyzing and linear multiple regression were used with the SPSS program. The results show that there are eight main destination image factors affecting domestic tourists revisit intention to BRVT using linear regression and arranged by decreasing importance: Infrastructure, Variety Seeking, Accessibility, Local food, Atmosphere, Environment, Price Value, Leisure and Entertainment. From that, the research offers some suggestions and policy recommendations for the tourism business and provincial policy-makers to identify the main issues and develop better customer services to increase domestic tourists’ revisit intention.

목차
Abstract
1. Introduction
2. Literature Review
    2.1. The Concept of Tourism
    2.2. Destination Image and Tourists RevisitIntention
3. Research Results
    3.1. Sample Description Statistics
    4.2. Verification of the Scale
    4.3. Correlation Analysis
    4.4. Multiple Linear Regression Analysis
    4.5. Difference Testing
5. Management Implications and Conclusion
    5.1. Management Implications
    5.2. Conclusion
    5.3. Limitations of the Study
References
저자
  • Ha Nam Khanh GIAO(Faculty of Air Transport, Vietnam Aviation Academy) Corresponding Author.
  • Nguyen Thi Kim NGAN(Faculty of Air Transport, Vietnam Aviation Academy)
  • Nguyen Pham Hanh PHUC(Faculty of Tourism and Hospitality, University of Finance -Marketing)
  • Huynh Quoc TUAN(Faculty of Business Administration, Dong Thap University)
  • Ha Kim HONG(Faculty of Tourism and Hospitality, University of Finance - Marketing)
  • Huynh Diep Tram ANH(Faculty of Air Transport, Vietnam Aviation Academy)
  • Duong Thi Huynh NHU(Department of Facilities Administration, An Giang University)
  • Ngo Thi LAN(Faculty of Business Administration, Saigon University)