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Developing Strategy for Heritage Tourism Supply Chain Quality Management KCI 등재 SCOPUS
Increasing the tourism sector has a positive impact on a country. The Indonesian government has targeted to increase the number of tourists from year to year including the heritage tourism sector. However, the number of the heritage tourism sector increases slowly. To overcome this problem, this research is aimed to investigate the services performed by managements of that sector; the barrier and driver factors of heritage tourism supply chain quality management; and to identify strategies that can be implemented to improve the sector. This study used SERVQUAL method to analyze service performance of the sector. Furthermore, an in-depth interview was conducted to achieve completed objectives. The data obtained from questionnaires and interviews in several heritage tourism areas located in East Java Province of Indonesia. The results show that all SERVQUAL dimensions stay on the adequate value range. Visitors argue that the heritage tourism sector in East Java has interesting locations, collections and circumstances. However, the sector has several weaknesses compared to other tourism sectors. The strategy that can be done to improve the performance of this sector are to perform the area as an event venue, additional visiting hours, integration with other types of tourism sectors, making websites as a means of promotion.
1. Introduction
2. Literature Review
2.1. Definition and Types of Tourism
2.2. The Role of Heritage Tourism
2.3. Business Sustainability from the HeritageTourism Sector
2.4. Tourism Supply Chain Quality Managementas a Multi Point of View for Assessment
3. Research Methods and Materials
3.1. Research Design
3.2. SERVQUAL Model
3.3. Questionnaire Design
3.4. Sampling, Data Collection and AnalysisDesign
4. Results and Discussion
4.1. Reliability
4.2. Responsiveness
4.3. Assurance
4.4. Empathy
4.5. Tangible
4.6. Implications for Theory and Management
5. Conclusions
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