In recent years, interest in the welfare of soldiers is increasing. More specifically, soldiers enlisted to fulfill their military service obligations live a group life that is controlled by group life, unlike military officers selected by their will. Therefore, this study aims to verify whether there is an effect of improving the morale of soldiers by increasing the satisfaction of military service meals along with the trend of increasing morale through enhancement of soldier welfare. In order to achieve the purpose of this study, we surveyed 145 army soldiers working in the front and rear areas and used 137 valid samples for analysis. The results of this study are as follows. First, both SERVQUAL (Responsiveness․Assurance, Tangibles) and Servicescape (Spatial Environment, Spatial Design) had a positive (+) effect on military meal satisfaction. Second, military service satisfaction and emotional commitment have a positive (+) effect on morale. Third, satisfaction with military meals has a positive effect on emotional commitment. This research has also shown that improvements in SERVQUAL (Responsiveness․Assurance, Tangibles) and Servicescape (Spatial Environment, Spatial Design) improve military service satisfaction and emotional engagement. Military food service SERVQUAL (Responsiveness․Assurance, Tangibles) and Servicescape (Spatial Environment, Space Design) must pay attention to increase military morale.

1. 서 론
2. 이론적 배경
    2.1 서비스품질
    2.2 서비스스케이프
    2.3 급식 만족도
    2.4 조직몰입(정서적 몰입)
    2.5 사기
3. 연구모형 및 가설설정
    3.1 연구모형
    3.2 가설설정
    3.3 변수의 측정
4. 실증분석
    4.1 표본의 인구통계학적 특성
    4.2 요인분석 및 신뢰도 분석
    4.3 타당성 및 적합도
    4.4 연구가설의 검정
5. 결 론
    5.1 연구결과의 요약
    5.2 이론적 및 실무적 공헌도
    5.3 연구의 한계점 및 연구방향
References

• Donghee Lee(국방부) | 이동희
• Byung Yun Bae(연세대학교(원주캠퍼스) 정경대학) | 배병윤
• Sungyong Choi(한양대학교 경영대학) | 최성용 Corresponding Author