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How Total Quality Management Mediates Antecedent Variables of Employee Performance? KCI 등재 SCOPUS

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한국유통과학회 (Korea Distribution Science Association)
초록

The research objective was to find out how Total Quality Management (TQM) mediates antecedents of employee performance variables? The research was conducted with a quantitative approach while the research design was cross sectional. The research model was tested using the structural equation modeling approach with partial least square analysis tools to test the influence among research variables. The research sample consisted of 315 respondents who answered a questionnaire in August-September 2019 at manufacturing companies in East Java. The results showed that situational leadership did not affect employee performance, but did affect the successful implementation of TQM. The performance measurement system has no direct effect on employee performance. The performance measurement system has a direct effect on employee performance. Organizational culture has a direct effect on both employee performance and the application of TQM, so that the application of TQM can improve employee performance. TQM implementation variable acts as a mediation between situational leadership and organizational culture on employee performance. The relationship that was originally a direct influence turned into an indirect effect through TQM. The TQM variable is not proven to be an intervening variable between the performance measurement system and employee performance. There is a direct relationship between these two variables.

목차
Abstract
1. Introduction
2. Literature Review
    2.1. Performance Measurement System
    2.2. Situational Leadership
    2.3. Organizational Culture
    2.4. Total Quality Management
3. Methodology
4. Results and Discussion
    4.1. Hypothesis Test (t-test)
    4.2. Effect of Situational Leadership on EmployeePerformance
    4.3. Effect of Situational Leadership on theApplication of TAM
    4.4. Effect of Performance Measurement Systemson Employee Performance
    4.5. Effect of Performance Measurement Systemson TAM
    4.6. Organizational Culture
    4.7. The Effect of Organizational Culture on theApplication of TQM
    4.8. The Effect of TQM Implementation onEmployee Performance
5. Conclusions
References
저자
  • Alwan Sri KUSTONO(Faculty of Economics and Business, University of Jember, Indonesia) Corresponding Author