Background: Due to the COVID-19 pandemic, untact online classes have expanded in universities. To ensure continuous improvements in the quality of university education, it is important to analyze factors affecting students’ satisfaction with lectures in this untact online environment.
Objectives: The aim of this study was to investigate lecture satisfaction among physical therapy students with experience of untact online classes.
Design: Questionnaire design.
Methods: The study population comprised 124 physical therapy students with experience of participation in untact online classes. We analyzed various factors affecting students’ satisfaction with lectures delivered via untact online classes and the correlations between these factors. Results: In terms of untact educational system quality, the level of satisfaction was significantly lower among students who had experienced more semesters with untact online classes than among those who had experienced fewer semesters with untact online classes (P<.05). Untact educational service quality, untact educational information quality, untact educational system quality, and lecture satisfaction/recommendation intention showed statistically significant positive correlations (P<.001).
Conclusion: It is necessary to continuously improve online support systems and untact educational service quality to enhance physical therapy students’ satisfaction with lectures delivered via untact online classes.