As the worlds’ population ages, more frontline employees (FLEs) will be required in the aged care industry. Notably, workers at residential aged care services are susceptible to workplace stress (Biggins, 2019) due to the long hours, low wages, and physical and emotional demands of helping the elderly and incapacitated (Proust, 2019). This poses challenges for the industry to manage the welfare of its employees.

• Jenny (Jiyeon) Lee(University of New South Wales, Australia)
• Paul Patterson(University of New South Wales, Australia)
• Christine Mathies(University of New South Wales, Australia)