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CUSTOMER ENGAGEMENT VALUE (CEV) IN THE SUBSCRIPTION ECONOMY: A SYSTEMATIC LITERATURE REVIEW

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글로벌지식마케팅경영학회 (Global Alliance of Marketing & Management Associations)
초록

The subscription model, prominent within the ‘subscription economy’ (SE), is now a popular form of business within many industries. In simple terms, a subscription model entails two parties (customers and firms) entering into an agreement whereby the patron commits to make regular payments to the supplier, who in exchange periodically delivers an agreed bundle of goods and/or services. Although mostly applied within Business-to-Consumer (B2C) markets (e.g. entertainment services, newspapers and media industry, software licences), the subscription model can be found in Business-to-Business (B2B) markets also (e.g. Rolls Royce ‘Power-by-the-hour model’). This unique form of commerce (i.e. committed repeat patronage) creates an alternative relationship between the buyer and seller to other more traditional forms of business.

저자
  • Stuart Allan(Nottingham Business School, Nottingham Trent University, UK)
  • Tony Woodall(Nottingham Business School, Nottingham Trent University, UK)
  • Elmina Homapour(Nottingham Business School, Nottingham Trent University, UK)
  • Mojtaba Poorrezaei(Nottingham Business School, Nottingham Trent University, UK)