Crowding is widely observed in various tourism contexts. Compared with natural scenic areas, theme parks have concrete boundaries and are physically, economically, or culturally separate from the surrounding area, it also brings problems with carrying capacity and visitor management. Data shows that China has become a critical theme park market, and crowding has become a major problem for theme park operators in China. This study examined the effects of human crowding on visitors' emotions, satisfaction, and behavioral intentions using the M-R model as a framework. The investigations were conducted in Shanghai Disneyland and Zhuhai Chimelong Ocean Kingdom, 295 and 410 valid questionnaires were collected respectively.

• Hui Luo(Sun Yat-sen University, China)
• Zengxian Liang(Sun Yat-sen University, China)