The government focuses on promoting start-ups, fostering ventures, and creating an ecosystem of start-ups through the formation of a strong growth environment for small businesses. This study provides academic and practical implications about ways of improving our business incubator’s support service across stages of growth through IPA. To this end, an Importance-Performance Analysis (IPA) was conducted to analyze relationship and differences in importance and satisfaction of business incubator’s support service support at business incubation center. These results present to provide the following academic and practical implications. The academic implications are the need for differences in support services for each phase of start-up growth. As factors that could increase the likelihood of successful start-up were identified in each phase of the start-up growth, important information needed for policy and strategy was provided. As a practical suggestion, the managers and expert groups are presented with sections to be opened for each start-up growth stage, minimum effort input, and areas to be maintained continuously. A systematic support plan is established and a foundation is provided for improvement measures in efficient start-up business incubator’s support service.

1. 서 론
2. 이론적 배경
    2.1 창업보육센터의 개념
    2.2 기업의 성장단계
    2.3 IPA 기법의 정의
    2.4 IPA MATRIX 4사분면(Quadrant) 평가 방법
3. 연구방법
    3.1 연구모형 설정
    3.2 설문지 구성
    3.3 분석방법
4. 연구결과
5. 결 론
Acknowledgement

• 이현아(전북대학교 융합기술경영학과) | Hyun-A Lee (Department of Convergence Management of Technology, Jeonbuk National University)
• 유미(전북대학교 바이오메디컬공학부) | Mi Yu (Division of Biomedical Engineering, Jeonbuk National University)
• 권대규(전북대학교 바이오메디컬공학부) | Tae-kyu Kwon (Division of Biomedical Engineering, Jeonbuk National University) Corresponding Author