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E-Waste Recycling through the Lens of Consumer Resistance and Social Value Creation: Impacts of Perceived Benefits, Perceived Risks, and Information Publicity KCI 등재

소비자 저항과 사회적 가치 창출 관점에서 본 폐가전제품 재활용: 지각된 혜택, 지각된 위험과 정보홍보의 영향

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한국산업경영시스템학회지 (Journal of Society of Korea Industrial and Systems Engineering)
한국산업경영시스템학회 (Society of Korea Industrial and Systems Engineering)
초록

The global e-waste problem is becoming increasingly serious. China, as one of the largest producers and consumers of electronic products, still has a low formal recycling rate. Consumers, as the owners of waste electronics, are the key to successful reverse logistics. However, many choose to store or dispose of e-waste at home rather than use official recycling channels. While many previous studies focus on factors that encourage recycling, fewer examine what stops people from taking part. This study applies Valence Theory to identify the factors that increase consumers’ psychological resistance to recycling small e-waste in China’s first-tier cities. It also examines how these factors influence social value and resistance behavior. The research model includes perceived price unfairness, perceived inconvenience, perceived benefits, and information publicity, with social value as a mediator. Data were collected through an online survey of 303 residents in Beijing, Shanghai, Guangzhou, and Shenzhen. Structural equation modeling (SEM) was used for analysis. The results show that perceived inconvenience and perceived benefits significantly influence social value. Perceived price unfairness, perceived inconvenience, and social value significantly affect consumer resistance. These findings expand the application of Valence Theory in e-waste research and address gaps in the Theory of Planned Behavior by considering both perceived risks and benefits. Practically, this study suggests that manufacturers, recyclers, and policymakers should improve recycling facilities, make the process more convenient, ensure fair and transparent pricing, and create targeted measures to reduce consumer resistance and encourage participation in formal recycling systems.

목차
1. 서 론
2. 이론적 배경
    2.1 소비자의 재활용 행동과 가치이론
    2.2 지각된 가격 불공정성
    2.3 지각된 불편성
    2.4 지각된 편익
    2.5 정보홍보
    2.6 사회적 가치
    2.7 사용자 저항
3. 연구모형과 가설
    3.1 연구모형
    3.2 가설 설정
4. 연구방법
    4.1 데이터 수집과 표본 특성
    4.2 조작적 정의와 척도
5. 분석 결과
    5.1 신뢰성과 타당성 분석
    5.2 가설검정
6. 결 론
    6.1 연구결과 요약
    6.2 연구의 시사점
    6.3 연구의 한계점 및 향후 연구 방향
References
저자
  • Minjeong Oh(Global Elite Division, Yonsei University) | 오민정 (연세대학교 글로벌엘리트학부)
  • Shaobing Ma(School of Business, Hanyang University) | 마소빙 (한양대학교 경영대학)
  • Sungyong Choi(School of Business, Hanyang University) | 최성용 (한양대학교 경영대학)
  • Minho Lee(Department of Global Distribution and Marketing, Namseoul University) | 이민호 (남서울대학교 유통마케팅학과) Corresponding author