The Effect of Korea’s National Image on Attitudes toward Korean Home Meal Replacement (HMR) Products and Purchase Intention among Malaysian Consumers - The Mediating Effect of Korea’s Crisis Response Measures -
This study explored how Korea's national image influences Malaysian consumers' attitudes toward Korean Home Meal Replacement (HMR) products and their purchase intentions, highlighting the mediating role of the Korean government's crisis response measures. Data were gathered through an online survey targeting Malaysian consumers aged 19 to 39 who had previously purchased Korean HMR. A total of 515 valid responses were analyzed, yielding a response rate of 90.48%. The analyses included exploratory factor analysis, correlation analysis, multiple regression analysis, and mediation analysis. The findings revealed that all three dimensions of national image—stability, democracy, and development—positively impacted perceptions of Korea's crisis response measures. Democracy had the strongest effect on policy-related perceptions, stability most significantly influenced management-related perceptions, and development was linked to administrative capability. Additionally, national image positively affected attitudes toward Korean HMR, with stability being the most influential factor. Positive perceptions of Korea's crisis response measures further enhanced product attitudes, indicating that trust established through government crisis management can influence product evaluations. Furthermore, positive attitudes toward Korean HMR were associated with higher purchase intentions. Mediation analysis confirmed that perceptions of Korea's crisis response measures partially mediated the relationship between national image and product attitudes.