This study develops and prioritizes a Baldrige-based evaluation structure for semiconductor material suppliers using an integrated Delphi method and Analytic Hierarchy Process (AHP) approach. Rather than treating AHP as an isolated mathematical procedure, the study positions it as a practical weighting tool within a broader model-development process. First, the seven-category Baldrige framework and prior supplier-evaluation studies were reviewed to derive candidate domains and items. Next, a first-round Delphi survey identified core industry-specific domains, and a second-round Delphi survey verified the importance and adequacy of the structured items. Finally, AHP was applied to calculate the relative priorities of the validated factors. The results show that customer-related factors received the highest weight, followed by workforce and measurement, analysis, and knowledge management factors. In the global ranking, customer quality issue response system, customer satisfaction and voice of customer (VOC) management, response to customer requirements, securing specialized experts, and root-cause analysis and improvement were identified as the most important factors. Additional analysis based on stricter consistency-ratio thresholds confirmed that the overall priority structure remained stable. These findings suggest that semiconductor material supplier evaluation should move beyond a conventional quality-cost-delivery (QCD) perspective and incorporate customer responsiveness, data-driven management, workforce capability, and operational stability in an integrated manner. The study contributes by translating the Baldrige framework into an industry- specific evaluation structure and by providing a practical weighting basis for supplier assessment.

1. 서 론
2. 이론적 배경 및 선행 연구
    2.1 핵심 개념 및 평가영역의 정의
    2.2 말콤볼드리지 모형과 반도체 소재 협력기업평가
    2.3 공급업체 평가 연구의 전개와 한계
    2.4 델파이 기법과 AHP 통합 접근의 타당성
    2.5 선행연구 대비 본 연구의 차별성
3. 연구설계
    3.1 연구절차와 분석구조
    3.2 전문가 패널의 적격성 및 익명성
    3.3 1차 델파이 설계
    3.4 2차 델파이 설계와 분석 기준
    3.5 AHP 설계와 가중치 산정 방법
4. 실증분석 결과
    4.1 1차 델파이 결과
    4.2 2차 델파이 결과
    4.3 AHP 상위영역 가중치 분석
    4.4 대표 하위항목의 하위계층 분석
    4.5 종합가중치 분석
    4.6 민감도 분석(CR 기준별 추가 분석)
5. 결 론
    5.1 연구결과 요약 및 학문적 시사점
    5.2 실무적 시사점과 한계
Acknowledgements
References

• Won Duk Jung(Department of Management Consulting, Graduate School of Hanyang University) | 정원덕 (한양대학교 일반대학원 경영컨설팅학과)
• Dong Hyun Baek(Division of Business Administration, Hanyang University ERICA) | 백동현 (한양대학교 ERICA 경상대학 경영학부) Corresponding author