Influence of Nurses’ Communication Competence and Self-Efficacy on Nurse-Patient Interaction
Purpose: This study aimed to identify the factors influencing nurse–patient interaction, with a particular focus on communication competence and self-efficacy, among clinical nurses working at a tertiary hospital. Methods: A descriptive correlational study was conducted with 178 nurses who had at least one year of clinical experience and were working in general wards at a tertiary hospital in Seoul, South Korea. Data were collected using structured questionnaires and analyzed using hierarchical multiple regression analysis. Results: The mean scores on a 5-point scale were 4.04±0.40 for nurse–patient interaction, 3.95±0.39 for communication competence, and 3.94±0.49 for self-efficacy. Hierarchical multiple regression analysis showed that clinical experience of 15 years or more (β=.47, p<.001), communication competence (β=.33, p<.001), and self-efficacy (β=.25, p<.001) were significant factors influencing nurse–patient interaction. The final regression model explained 41.0% of the variance in nurse–patient interaction. Conclusion: Communication competence, self-efficacy, and extensive clinical experience were important factors influencing nurse–patient interaction. These findings suggest the need to develop tailored educational programs that strengthen nurses’ communication competence and self-efficacy to promote effective nurse–patient interaction and patientcentered nursing care.