This study embraces the viewpoint that intercultural sensitivity can be efficiently increased by accepting the communication behaviors(CB) of different groups which are closely related to the components of world views. This study is to examine the CB of North Korean refugees with South Korean people in terms of intercultural sensitivity. It surveyed six North Korean refugees who could share their broad experience of CB. The results show that the participants experienced harsh communication behaviors caused by the dichotomous views, and the stereotypes due to the political impact in denial and defense stages of ethnocentrism. Although the CB based on human empathy in minimization stage was experienced, this situation was made when they tried concealing their origin or putting down their self-esteem. Also, in this stage their revealing the North Korean way of CB inadvertently caused misunderstandings and conflicts. Finally, based on the research findings, this study suggests some ways to accept the CB of North Korean refugees in terms of increasing intercultural sensitivity.

Abstract
1. 연구의 필요성 및 목적
2. 이론적 배경
    2.1. 간문화 감수성과 의사소통 방식의 수용
    2.2. 북한이탈주민의 의사소통 경험에 대한 검토
3. 연구방법
    3.1. 연구 대상
    3.2. 연구 도구
    3.3. 자료 수집과 분석 방법
4. 연구결과
    4.1. 자문화중심의 방어단계 의사소통 경험
    4.2. 자문화중심의 최소화단계 의사소통 경험
    4.3. 문화상대주의적 수용단계 의사소통 경험
    4.4. 간문화 감수성 증진 측면
5. 결론 및 제언
참고문헌

• 김향숙(청운대학교 교양대학) | Kim Hyang-Sook