PURPOSES : The objective of this study is to investigate the spatiotemporal factors influencing the waiting time of special transportation systems for disabled people in Seoul, Korea. METHODS : A parametric survival analysis was employed to identify the primary factors influencing longer waiting times, primarily because censoring data were included in the analysis. For the analysis, one-year historical data collected from the Seoul Call-taxi for the disabled in 2019 were used. Using normal probability plots and Anderson-Darling statistics, a log-normal model was estimated to fit the data. RESULTS : In terms of time, there was a time zone in which the service level in terms of waiting time, such as late-night and dawn, decreased depending on the time of day called by call taxi users with disabilities in Seoul. Moreover, the waiting time on weekends was shorter than on weekdays. Spatially, when a user requests a service, there are many nearby vehicles when the traffic conditions nearby are good, and the waiting time tends to decrease near the depot. CONCLUSIONS : The existing system needs to reflect the increase in vulnerable times and the improvement of the dispatch method, considering the difference in the primary purpose of travel on weekdays and weekends. Additionally, to resolve the phenomenon in which vehicles are concentrated in a specific area, waiting time can be improved using operational strategies that can uniformly distribute vehicles in space, such as spatial subdivision of depots, real-time monitoring, and relocation.