Purpose: To determine whether artificial -intelligence quarantine robots can positively contribute to environmental management in medical institutions. We conducted in-depth interviews to understand the experiences of hospitalized patients receiving environmental management from such robots. Methods: Data were collected during March 20~May 20, 2023. individual in-depth interviews were conducted with 15 hospitalized patients, who could provide specific details of their experience of receiving environmental management from a quarantine robot. Results: Qualitative content analysis identified four themes, including “First encounter with an amazing and new quarantine robot,” “Efficiently performs non-face-to-face quarantine work in hospitals,” “Problems with quarantine robots,” and “Recommendations for improving the functionality of quarantine robots in medical institutions so quarantine robots and humans can coexist.” Conclusion: Currently, quarantine robots have limited functionality, and additional research is needed to identify various other functions in consideration of future infectious disease situations and the level of quarantine appropriate in a hospital.