Companies struggle to make their best products with high quality and service at a competitive price in global markets. However, customer needs and requirements keep changing with a variety of situations. Companies that face the changes can not stay the same and make an effort to adapt themselves to new circumstances. They would probably review the overall management system that is currently implementing to improve management efficiency. Among other things, quality might be considered to be a crucial element if they are manufacturing industries to be sustained in global markets. KSA (Korean Standards Association) is a government- affiliated organization under the Ministry of Trade, Infrastructure, and Energy. It is a Korean standards provider for quality and service industry. KSA confers national commendations for organizations, quality circles, artisans, QCEC (Quality Competitive Excellent Company), and the most honorable KNQA (Korean National Quality Award) every year. KSA established KNQA on the basis of Malcom Baldrige National Quality Award, Deming Prize, and European Quality Award. Research on quality awards shows that there are many similarities in the framework. Although KSA summarizes two factors for 13 evaluation indicators in the quality competitive excellent model of QCEC, the categorization is ambiguous to explain them according to earlier studies. We performed a deep analysis of foreign quality awards and background for KNQA and QCEC. We conducted a content analysis of KNQA and QCEC and matched evaluation items that were closely related. We proposed a quality competitiveness model with three factors, Technology, System, and Tools, summarizing 13 evaluation indicators in QCEC. Based on audit data for six years from 2012 to 2017 we carried out a confirmatory factor analysis for the proposed model by examining the model validity and fitness.

Markets are changing more quickly than ever and marketing managers are increasingly puzzled as to how to achieve marketing excellence. Marketing excellence represents a target state for firms with respect to the design, structure, and coordination of all marketing activities that enables sustainable superior performance. However, little research has scrutinized marketing excellence and the existing literature lacks an overarching theory as well as empirical insights. Thus, the knowledge is scarce with respect to how firms can attain marketing excellence. In addressing this neglect, the authors develop an integrative theory of marketing excellence by adapting the cognitive–affective personality system theory to the organizational context. In particular, this study conceptualizes marketing excellence in terms of five dimensions: functional, structuring, cultural, relational, and change capabilities. By integrating field-based insights of 39 high-ranking executives with supplementary literature, the authors specify each of these capabilities in terms of various actionable elements. All dimensions and elements, along with their mutual relationships, are consistently embedded in the marketing excellence theory, thus offering a coherent and comprehensive framework for researchers and practitioners in their search for marketing excellence.

본 연구의 목적은 과업집중 분석법을 통한 우수 초등영어 수업의 관찰 및 분석을 통하여 효과적 인 과업조건을 파악하는데 있다. 수업 관찰 대상은 초등학교 6학년 과업 중심 수업으로 과업 중 활동을 연습(practice), 발표(presentation)와 퀴즈(quiz)의 세 단계로 나누어 과업집중도를 도출하 였다. 또한 과업조건 유형은 정보의 흐름에 따른 단방향 과업과 양방향 과업의 분류 및 과업결과 일치여부에 따른 수렴 과업과 발산 과업의 분류에 따라 과업집중도를 산출하였다. 분석 결과, 본 수업에서의 과업집중도는 비과업집중도에 비해 매우 높은 것으로 나타났다. 과업의 단계에서는 교 사 중심적 활동보다 학생 주도적 활동에서 과업집중도가 소폭 상승하였다. 과업조건별 과업집중도 에서는 단방향 과업에 집중한 비율이(43.58%) 양방향 과업에 집중한 비율(56.42%) 보다 낮았으며, 수렴 과업에 집중한 비율(69.73%)은 발산 과업에 집중한 비율(30.27%) 보다 높게 도출되었다. 언 어 기능별 과업집중도는 듣기(48.43%)가 가장 높았으며, 읽기(19.13%), 쓰기(18.28%)와 말하기 (14.16%)의 순서로 나타났다. 본 수업의 분석 결과를 바탕으로 우수한 초등영어 수업의 과업 양상 을 파악하고 추후 효과적인 과업조건을 구성하기 위한 지표로 활용할 수 있을 것이다.

The 21st century belongs to biotechnology as it made profound impact in the field of health, food, agriculture and environmental protection. India's biotechnology industry is poised to record substantial growth, perhaps even overtake the robust IT industry. The objectives of the study are to determine the existing HR practices in Biotech Industry and to understand the need for the up gradation in existing HR Policies. Conclusive and descriptive research design has been used. Data is collected from 122 employees in 23 companies of Biotech Industry. It was found that Biotechnology companies require managers with unique qualities. The lack of solid managerial training and the associated risk of failure often have long-term consequences for the careers of research professionals. The efforts to achieve excellence through a focus on learning, quality, teamwork, and reengineering are driven by the way organizations get things done and how they treat people. Biotech industry is trying to establish itself in India for last one decade but is not showing any phenomenal growth because they still do not valuing their human resource as much they should be.

Purpose – While studying the topic of seeking behavioral excellence (proactive and creative competence) in organization, scholars have presented a variety of literature sprinkled with countless theories on behavioral competence. Research design, data, and methodology - Foremost among the several theories on this topic are two distinct sets of behavioral theories: OCB (Organizational Citizenship Behavior) and Constructive Deviance. Both of these theories attempt to posit their usefulness in positive organizational outcomes (such as organizational effectiveness, quality, performance, and innovations). Results - However, their proposed constructs are opposing and studies are conducted in isolation, thereby creating a significant literature gap and omitting the possibility of being inclusive of the best that both OCB and constructive deviance have to offer. Conclusions - The article bridges the gap by critically examining OCB and constructive deviance and including a consideration of other empirical studies in an attempt to be comprehensive while, at the same time, seeking to find an effective behavioral construct that is both appropriate and conducive for positive organizational outcomes in the context of the current business environment

본고는 다문화교육에 있어서 형평성과 수월성의 문제를 어떻게 볼 것인가에 대한 시론적 논의로써, 교육 전반의 형평성과 수월성 문제에 대한 비판적 논의를 포함한 장과 이를 바탕으로 다문화교육의 형평성과 수월성을 어떻게 이해할 것인가에 대한 논의를 포함한 장으로 이루어져 있다. 첫 장에서는 교육 전반에 있어서 형평성과 수월성에 관한 우리 사회의 대표적 담론들에 대한 비판적인 논의에서 시작하여, 미국의 형평성 대 수월성 논쟁의 역사적 변천을 짚어봄으로써, 형평성과 수월성의 개념에 대한 재인식이 필요함을 역설하였다. 이러한 논의를 바탕으로 다음 장에서는 다문화교육의 취지와 목표에 비추어 볼 때 다문화교육에서는 형평성이 우선적으로 보장되어야 함과, 다문화교육의 형평성의 개념 지평이 무엇인지를 논의하였다. 마지막으로 이러한 다문화교육의 형평성과 더불어 다문화교육의 수월성에 대한 올바른 이해와 그 추진방향에 대해 논의하였다. 앞으로 다문화교육으로의 전환이 불가피한 우리나라의 교육현실을 놓고 보았을 때, 본고의 논의는 교육의 형평성과 수월성 문제에 대한 근본적 이해와 더불어 다문화교육에 있어서의 형평성과 수월성의 문제를 올바로 인식하는데 도움을 줄 수 있을 것이다.