KOREASCHOLAR

패밀리레스토랑의 한식메뉴 이용실태 및 이용고객의 만족도 분석 An Analysis on the degree of Utilization of Korean Menu Items in Family Restaurants - With Special Reference to Consumer Satisfaction -

박승애
  • 언어KOR
  • URLhttps://db.koreascholar.com/Article/Detail/253184
韓國食生活文化學會誌 (한국식생활문화학회지)
제12권 제1호 (1997.03)
pp.23-33
한국식생활문화학회 (The Korean Society Of Food Culture)
초록

The aim of this study has been two fold - to analyze the degree of utilization of Korean menu items in family restaurants; and to evaluate consumer satisfaction with the quality of family restaurant food and food-related service. A self-completed questionnaire survey of 280 consumers having meals in 6 family restaurants in Korea was undertaken and detailed information was collected from each. Consumer satisfaction with the quality of food and food-related service in family restaurants was evaluated by consumer questionnaires. It was measured by assessing 24 variables. Statistical data analysis was using SAS package program for descriptive analysis, t-test and analysis of variance. Importance mean score of customers was 4.07 out of 5, with performance mean score of 3.19. The gap between importance and performance scores was 0.87. The Importance-Performance Analysis (IPA) technique was used for obtaining information of the degree of utilization of Korean menu items in family restaurants. By the results of the IPA technique, menu items with fair to poor performance and high importance to the customer were cooked meals, noodles, steamed and grilled dishes, Korean salads, kimchi, beverages, single-dish course, suggesting that customer seemed to be dissatisfied with the degree of utilization of Korean menu items in family restaurants.

키워드
저자
  • 박승애 | Park, Seung-Ae