논문 상세보기
서비스 제품에서 서비스 공통성 지수 KCI 등재
Service commonality index in a service product
한국산업경영시스템학회지
(Journal of Society of Korea Industrial and Systems Engineering)
Vol. 30 No. 3 (2007.09)
pp.82-88
pp.82-88
한국산업경영시스템학회
(Society of Korea Industrial and Systems Engineering)
초록
Service engineering is a new discipline which aims at basically understanding of service and a concrete methodology using engineering approach for service design. In this paper is introduced the serviset graph [7] which is a comprehensive concept to rep
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