논문 상세보기
서비스 배치 및 SPC 운영 전략 KCI 등재
Overview of Operations Strategy for Service Layout and Statistical Process Control
대한안전경영과학회지
(Journal of Korea Safety Management & Science)
제8권 제6호 (2006.12)
pp.109-118
pp.109-118
대한안전경영과학회
(Korea Safety Management & Science)
초록
This paper proposes service layout strategy considering service characteristics by the use of benchmarking production system such as layout by P-Q chart, improvement tool, automated system, Toyota production system and lean production system. This paper represents operation methodology of statistical process control using control chart for service performance outcomes.
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