To establish a new creative economy, the worldwide efforts have been made to wriggle out the old economic paradigm after the financial crisis of 2008. When it comes to the limitation of the viability. the start up companies have a high risk of failure. Therefore business incubator (BI) should carry out the role to improve their viability. As for the maximization of the effect on the business incubating services as move in companies, it is important for BI to increase the level of business incubating services by the systemic and scientific measurement. This study showed that the quality of the BI center services was measured by Kano analysis and the previous research as follows. First, BI quality attribute by Timko’s customer satisfaction came out into the attractive qualities on the 14 items that amount to the 70% of 20 business incubating services items. It is desirable to perform the strategy for the satisfaction. Secondly, basic business incubating services were interpreted as the one-dimensional quality like incubating spaces, parking facilities, security facilities, industry technology development funds, and incubating managers. Finally, training and educational service was recognized as indifferent quality. Futhermore, the improvement and the limitation of this study as well as the interpretation of analysis results are also provided.

1. 서 론
 2. 이론적 배경
  2.1 창업보육서비스
  2.2 서비스 품질 측정
 3. 연구설계 및 표본특성
  3.1 연구설계
  3.2 표본특성
 4. 분 석
  4.1 카노 품질속성 분류
  4.2 고객만족계수에 의한 분류
  4.3 품질속성 분류 결과의 해석
 4. 결 론
 References

• 김승현(경남대학교 대학원 산업공학과 박사과정) | Soung-Hyun Kim
• 전영록(경남대학교 기계공학부 교수) | Young-Rok Jeon Corresponding Author