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A Standard Process Improvement Strategy for Information Service Organizations
정보서비스기관의 표준 프로세스 개선 방안
- 언어KOR
- URLhttps://db.koreascholar.com/Article/Detail/349437
4,000원
2002년 한국산업경영시스템학회 추계국제학술대회 (2002.10)
pp.91-96
pp.91-96
한국산업경영시스템학회
(Society of Korea Industrial and Systems Engineering)
초록
Recently, numerous government institutions and information service organizations have shown interests in employing ISO 9001 Quality Management System to increase their organizational performances. However, due to the gap between the system requirements and the process oriented goals in reality, they have not been able to merit from the ISO 9001 system. The primary goal of this paper is to propose a process oriented approach for implementing ISO 9001 system in information service organizations. This approach is different from the existing approaches in that it utilizes process mapping and 3-color improvement strategies. The proposed approach is illustrated using the K information service organization case study.
목차
Abstract
1. Introduction
2. A standard process improvement strategy
3. A Case Study : K Information Service Organization
4. Conclusion
References
1. Introduction
2. A standard process improvement strategy
3. A Case Study : K Information Service Organization
4. Conclusion
References
저자
